GDPR notice
Effective date:
House It is built for the United Kingdom, so UK GDPR and the Data Protection Act 2018 set the rules we follow. This notice explains the rights you have and how to use them.
Overview
The privacy policy covers what data we hold and why. This notice covers the specific rights you have under UK data-protection law and the practical steps to exercise them.
Your rights under UK GDPR
- Right to be informed about how we use your data.
- Right to a copy of your data.
- Right to correct inaccurate data.
- Right to have data erased where the law allows.
- Right to restrict or object to certain processing.
- Right to data portability.
- Rights relating to automated decisions and profiling.
How to make a request
Email privacy@houseit.co.uk from the address on your account and tell us which right you want to use. We may ask for proof of identity before acting on a request.
Response times
We respond within one calendar month. If a request is complex we may extend that window by up to two further months and will tell you the reason.
Processors we rely on
We keep an up-to-date list of processors that handle personal data on our behalf, including the hosts, payment provider, email sender and WhatsApp gateway. Ask us for the current list at any time.
Data protection contact
We do not have a statutory Data Protection Officer but we have a named privacy contact. Reach them at privacy@houseit.co.uk.
Complaints
You can complain to the UK Information Commissioner’s Office at ico.org.uk or by calling 0303 123 1113. We would rather hear from you first so we can try to put things right.