Privacy policy
Effective date:
This policy explains how we handle personal data when you run a letting business on House It, or when a tenant or landlord interacts with our service because of that letting business.
Summary
We collect the minimum data we need to run the service, we are transparent about who processes it on our behalf, and we do not sell personal data. The sections below set out the detail.
Who is the controller
House It Ltd is the controller for marketing-site visitors and for the account-level data of our customers. For data about tenants, landlords and properties inside a customer workspace, the letting agent is the controller and House It is the processor.
Data we collect
We collect account and billing details, the property and tenancy records you add, communication logs with tenants through supported channels, diagnostic information to keep the service running and the cookies described in the cookie policy.
How we use data
We use personal data to run the service you pay for, to send operational emails, to triage tenant cases, to keep an audit trail and to improve the product. We do not use workspace data to train third-party AI models.
Legal bases
We rely on contract to provide the service, legitimate interests to keep it secure and reliable, consent for optional marketing messages and legal obligation for bookkeeping and fraud-prevention duties.
How long we keep data
Account and workspace data stays while your subscription is active. After cancellation we keep it for a short grace period, then delete or anonymise it unless UK law requires a longer hold.
Your rights
You have the right to access, correct, delete or export your personal data, to object to certain processing and to withdraw consent. The GDPR notice explains how to exercise each right.
International transfers
Some processors are based outside the United Kingdom. Where that is the case we rely on UK adequacy regulations or the International Data Transfer Addendum to keep protection equivalent to UK standards.
Contact and complaints
Email privacy@houseit.co.ukfor any privacy question. If you are not happy with our response you can complain to the UK Information Commissioner’s Office at ico.org.uk.